A ICA SA reaffirms its primary commitment to the well-being and health of its service users and its employees.
ICA SA reaffirms its primary commitment to the well-being and health of its service users and employees.
We offer high-quality services, based on ethics, transparency, competence, and strict compliance with the law, established standards, and the rights of all interested parties.
ICA S.A. recognizes that Quality, Food Safety, Environmental Protection, Occupational Health and Safety, Social Responsibility, the promotion of Work–Life Balance, and Gender Equality are inseparable and essential elements for the success and sustainability of its activities. These factors are a priority, both internally and in its relationships with customers, employees, and other interested parties.
Through the implementation and maintenance of the standards NP EN ISO 9001:2015, ISO 22000:2018, NP EN ISO 14001:2015, NP EN ISO 45001:2019, NP 4469:2019, NP 4452, NP 4427, and NP 10002, ICA S.A. expresses its firm commitment to continuous improvement, constantly adapting the services provided to the organizational context, with the goal of increasing the satisfaction of customers, users, employees, and all interested parties.
Management ensures the availability of the necessary resources to achieve the objectives of this policy.
Oferecemos serviços de elevada qualidade, fundamentados na ética, transparência, competência e no estrito cumprimento da lei, das normas estabelecidas e dos direitos de todas as partes interessadas.
A ICA S.A. reconhece que a Qualidade, a Segurança Alimentar, a proteção do Ambiente, a Segurança e Saúde no Trabalho, a Responsabilidade Social, a promoção da Conciliação entre a vida profissional, familiar e pessoal, e a Igualdade de Género são elementos inseparáveis e essenciais para o sucesso e sustentabilidade das suas atividades. Estes fatores são prioritários, tanto internamente como na relação com os seus clientes, trabalhadores e demais partes interessadas.
Através da implementação e manutenção das normas NP EN ISO 9001:2015, ISO 22000:2018, NP EN ISO 14001:2015, NP EN ISO 45001:2019, NP 4469:2019, NP 4452, NP 4427 e NP 10002, a ICA S.A. expressa o seu firme compromisso com a melhoria contínua, adaptando constantemente os serviços prestados ao contexto da organização, com o objetivo de aumentar a satisfação dos clientes, utilizadores, trabalhadores e todas as partes interessadas.
A Administração garante a disponibilização dos recursos necessários para atingir os objetivos desta política.
OUR COMMITMENTS
Transparent Communication
e Fluid
Maintain an organizational and functional system that ensures the flow of information to all those involved in the company's processes, promoting effective internal and external communication with all stakeholders.
Active Participation
e Inclusive
Provide and actively promote mechanisms for consultation and participation of workers and other stakeholders, including channels for suggestions for improvement and conflict resolution, ensuring that all voices are heard and considered (NP 10002).
Legal e
Contractual
To fully comply with the legal and regulatory requirements applicable to our activities, as well as the contractual specifications of each Client.
Excellence in Management
e Improvement Continuous
Promote the excellent performance of Management Systems by defining clear objectives, measuring progress and promoting their periodic review to ensure their continued effectiveness.
Work Environment
Safe and Healthy
Promote a safe and healthy work environment,prevent and minimize injuries and health problems resulting from the activities carried out by all workers, service providers, clients and visitors,ensuring their training and awareness of existing risks (NP 45001).
Prevention Culture,
Ethics and Responsibility
Define, control and optimize processes consistent with a culture that values hazard prevention, risk reduction, minimization of environmental impacts, prevention of corruption, combating harassment and promoting social responsibility,ensuring its integration into all the organization's activities (NP 4452).
Capacity Building and Awareness
dos Workers
To empower each worker with the necessary skills in quality, food safety, environment, occupational health and safety, social responsibility, gender equality and work-life balance, so that they understand the impact of their performance on the company, both in positive and negative aspects, promoting continuous improvement and alignment with the organization's values.
Sustainability and Management
Responsible for Resources
Adopting best practices for the proper management of resources, food security, environmental impacts and waste, promoting sustainability and the efficient use of energy and natural resources (NP 14001).
Commitment to Trust
and Global Sustainability
Build and strengthen an image of trust among customers and society, based on the company's overall performance, the continuous implementation of methodologies that ensure food safety, pollution prevention, health protection and compliance with the principles of social responsibility, demonstrating a commitment to ethics and sustainability in all areas of activity.
Equilibrium between Professional and Personal Life
Promote the reconciliation between the professional, family and personal lives of workers, implementing measures that facilitate balance and well-being, such as flexible hours, teleworking (where applicable) and support for parenting (NP 4469).
Commitment to Trust
and Sustainability Global
To build and strengthen an image of trust with customers and society, based on the company's overall performance, the continuous implementation of methodologies that guarantee food safety, pollution prevention, health protection and customer satisfaction. principles of Social Responsibility, demonstrating commitment to ethics and sustainability in all areas of operation.
